Privacy Policy

Effective Date: September 3, 2026

Peak to Peak Concierge Services LLC ("Peak to Peak Concierge," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, guest portal, concierge services, communications, and related services.

1. Information We Collect

We may collect information that you provide directly to us, including:

Name
Email address
Mobile phone number
Vacation rental or lodging information
Arrival and departure dates
Number of guests and group composition
Concierge requests and service preferences
Transportation and itinerary information
Dining preferences
Information necessary to coordinate requested activities or services
Communications between you and Peak to Peak Concierge
Payment and transaction information
Any other information you voluntarily provide

We may also receive reservation information from a property manager, vacation rental manager, lodging provider, property owner, or property management system when necessary to provide concierge services associated with your stay.

2. How We Use Your Information

We may use personal information to:

Create and manage your guest concierge portal
Provide personalized concierge recommendations
Prepare packages and itineraries
Process and coordinate concierge service requests
Communicate with you regarding your upcoming stay
Coordinate services with vendors and service providers
Schedule concierge consultations
Process payments and deposits
Provide booking, payment, itinerary, and service updates
Respond to questions and customer service requests
Improve our website, guest portal, services, and guest experience
Prevent fraud or misuse
Maintain business and transaction records
Comply with applicable legal requirements

3. SMS and Text Messaging Privacy

If you voluntarily opt in to receive SMS messages from Peak to Peak Concierge Services, we may send you text messages related to your concierge requests and upcoming stay.

These messages may include:

Guest portal access
Concierge welcome messages
Service-request confirmations
Booking and service-status updates
Itinerary updates
Appointment and concierge consultation reminders
Requests for information necessary to fulfill a service
Payment-related notifications
Responses to your concierge inquiries

Message frequency varies based on your trip, requests, and interactions with Peak to Peak Concierge Services. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Mobile Information and SMS Consent

Peak to Peak Concierge Services does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

We may use service providers that assist us in operating our messaging systems and providing communications on our behalf. Such providers may process information solely as necessary to provide those services to Peak to Peak Concierge Services and not for their own marketing purposes.

4. Sharing Information to Fulfill Concierge Services

Peak to Peak Concierge Services works with third-party vendors and service providers to fulfill guest requests.

For example, if you request a private chef, transportation service, equipment rental, massage, grocery delivery, or other concierge service, we may provide the applicable service provider with information reasonably necessary to fulfill your request.

This may include information such as:

Your name
Service location
Requested date and time
Group size
Relevant preferences
Information necessary to perform the requested service

We limit this information to what is reasonably necessary to coordinate or provide the requested service.

This service-related sharing does not include selling or sharing your SMS opt-in or messaging consent for marketing or promotional purposes.

5. Property Managers and Lodging Partners

Peak to Peak Concierge Services may work with vacation rental managers, property managers, property owners, resorts, lodging providers, and similar partners.

We may receive reservation information from these partners in order to facilitate concierge services associated with your stay.

Where appropriate, we may also provide partners with information regarding concierge requests or services associated with reservations they manage.

SMS consent provided specifically to Peak to Peak Concierge Services is not transferred to a property manager, vendor, affiliate, or other organization for that organization's independent marketing purposes.

6. Payment Information

Payments may be processed through third-party payment processors.

Peak to Peak Concierge Services does not intend to store complete payment card numbers or card security codes on its own systems when payments are processed through our payment provider.

Our payment processors may collect and process payment information according to their own privacy policies and security practices.

We may retain transaction information such as:

Payment status
Amount
Transaction date
Payment method type
Last four digits of a payment card
Refund or deposit information

as necessary for accounting, customer service, and transaction management.

7. Website and Technical Information

When you use our website or guest portal, certain information may be collected automatically, such as:

Device type
Browser type
IP address
Approximate location derived from IP address
Pages viewed
Referral information
Date and time of access
Interaction with website or portal features

We may use cookies and similar technologies to operate our website, understand usage, improve functionality, maintain sessions, and provide a better guest experience.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain reservation and transaction records
Provide customer support
Resolve disputes
Maintain accounting and tax records
Protect our business
Meet legal or regulatory obligations

Information that is no longer reasonably necessary may be deleted or anonymized.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic storage system, or digital platform can be guaranteed to be completely secure.

10. Your Choices

You may contact us to request that we:

Update inaccurate personal information
Correct your contact information
Stop certain communications
Address questions about information we maintain about you

SMS recipients can opt out of text messaging at any time by replying STOP.

Opting out of SMS does not prevent us from communicating with you through other methods when necessary to fulfill services you have requested, subject to applicable law.

11. Children's Privacy

Our concierge services are intended to be purchased and managed by adults.

We do not knowingly solicit personal information directly from children through our website or SMS program.

Information regarding children that is necessary for a family concierge service—for example, ages needed to arrange equipment, activities, transportation, dining, or childcare—may be provided to us by a parent, guardian, or responsible adult.

12. Third-Party Services and Links

Our website or guest portal may contain links to third-party websites or services.

Peak to Peak Concierge Services is not responsible for the privacy practices of third-party websites or businesses. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, we will update the effective date displayed at the top of this policy.

14. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or Peak to Peak Concierge Services' privacy practices, please contact:

Peak to Peak Concierge Services LLC

Breckenridge, Colorado

Website: peaktopeakconcierge.com

Email: Info@peaktopeaksummit.com

Phone: 9707177325

For SMS assistance, reply HELP to a message from Peak to Peak Concierge Services.

To discontinue SMS messages, reply STOP.